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Frequently Asked Questions

Please take the time to read our FAQ section

Q. How Do I Get Started?

A. Upon placing your order using the above 'buy now' button, you will be redirected to a page where we ask you to download our questionnaire. The information in this questionnaire is used to produce your video so we ask you to complete this and email it to: [email protected] to get started

Q. How Does It Work?

A. Once you have placed your order and completed our questionnaire we will then move through script, voiceover, storyboard and animation in a period of 2+ weeks depending on the package. We will assign a project manager to your video, who will guide you through the process. We will move through production in a ‘done-for-you’ manner.

Q. Is It Limited To One Video Per Customer?

A. No, you can order as many as you like. You can also combine multiple orders to get a longer video, so if you order 4 X 30 second packages, you may produce 1 X 120 second video or 4 x 30 second videos for example. Just let us know in the questionnaire.

Q. Can I Get A Longer Video?

A. Yes, you can order multiple 30 second packages, and can combine them into 1 video OR spread those seconds across multiple videos. Just be sure to mention it in the questionnaire how your would like to use your seconds e.g one long video or multiple short videos etc.

Q. What If I Don't Like The Video?

A. Once we deliver your first video preview, you will be able to make 2 rounds of animation changes free of charge. If after that you are still unhappy you can request a refund.

Q. Is It Really Only $299?

A. Yes, we are offering this 50% discount in order to build up our testimonials and portfolio examples. So hopefully you like it enough to provide a testimonial! Either way it is treated as a full services project with a dedicated team and manager.

Q. How Much Content Can Fit In 30 Seconds?

A. A 30 second script is 75 words, so we can usually fit the following sections: Problem Definition, Solution, Call To Action. But don’t worry, if you want to make your video longer during production, we can expand the length and budget with your approval.

Q. I Want To Talk To Someone First...

A. Of course! email [email protected] and we will answer any questions you may have.

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